Shipping policy

All PureLayer products are made to order and carefully prepared for dispatch.

Processing times
Orders are typically processed and dispatched within the timeframe stated on each product listing. Processing times may vary depending on the product, colour, and fulfilment location.

Shipping rates
Shipping costs are calculated at checkout based on your location, the selected shipping method, and the fulfilment origin.

Fulfilment locations
Orders are shipped from either the United Kingdom or Indonesia (Bali), depending on the product and destination. This allows us to optimise delivery times and shipping costs.

International orders
International customers are responsible for any applicable customs duties, taxes, or import charges imposed by their local authorities. These fees are not included in the product price or shipping cost.

Delivery issues
If your order arrives damaged or is lost in transit, please contact us as soon as possible with your order details and any relevant photos. All delivery issues are reviewed on a case-by-case basis in line with our policies.

Questions
If you have any questions about shipping or delivery, please contact us at hello.purelayer@gmail.com